Question 1

What is RideSetu?

Accepted Answer

RideSetu is India's verified carpooling community. Drivers with empty seats share their commute with neighbours going the same way at a flat ₹5/km fare.

Question 2

Is RideSetu a cab service?

Accepted Answer

No. RideSetu is a community fuel-sharing platform. We do not employ drivers. Every member — driver and passenger — is a verified neighbour, not an employee.

Question 3

How do I verify my account?

Accepted Answer

Upload Aadhaar, driving licence, RC book and active insurance from the app. Our team reviews within 24 hours. Re-verification happens every 6 months.

Question 4

What does a ride cost?

Accepted Answer

Flat ₹5 per kilometre. No surge, no peak pricing — same on Diwali, same on a rainy Monday.

Question 5

How are drivers paid?

Accepted Answer

90% of every fare goes to the driver, 10% to the platform. Driver share auto-credits the wallet the moment a ride ends.

Question 6

What is the minimum withdrawal?

Accepted Answer

₹1,000. Once your in-app wallet balance reaches ₹1,000 you can withdraw to any Indian bank account.

Question 7

Is RideSetu safe for women?

Accepted Answer

Yes. Use Women-only mode to filter rides where every member is a verified woman. OTP-start, SOS, and live trip sharing are on by default.

Question 8

What happens if I press SOS?

Accepted Answer

Your live location is sent to our 24×7 safety team and your trusted contacts. We respond within minutes.

Question 9

Can I cancel a ride?

Accepted Answer

Yes. Cancellations made well in advance are free. Late cancellations may incur a small fee that compensates the other party.

Question 10

How is my data protected?

Accepted Answer

Personal info is never shared between members. In-app chat is PII-redacted. Your KYC documents are encrypted and only accessible to the safety team.

Question 11

Which cities is RideSetu live in?

Accepted Answer

Live in Surat across all major corridors. Ahmedabad, Vadodara, Rajkot, Mumbai, Pune and Bengaluru are coming soon.

Question 12

How do I contact support?

Accepted Answer

__CONTACT_SUPPORT__

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